Privacy Policy
Your privacy is important to us at NodeAtelierGrain
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
NodeAtelierGrain respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost importance and employ suitable technical and organizational safeguards to shield it. This encompasses safe data storage, encrypted messaging, and restricted access to personal data inside our organization.
Secure Storage
Personal data is kept in secure infrastructures with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it travels between your browser and our services.
Limited Access
Access to customer data is limited to personnel who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely secure. We continually revise our security practices to defend against emerging threats.
Your Privacy Rights
You hold significant rights over your personal data. In line with applicable laws, you may be entitled to view, update, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the policy's end. We will reply within a reasonable period as mandated by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ based on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: three years after the most recent service contact
- Payment records: seven years to meet tax and accounting regulations
- Website analytics data: twenty-six months for improvement purposes
- Marketing preferences: until you opt out or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie settings in your browser. However, turning off certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only NodeAtelierGrain and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If material changes occur, the "Last Updated" date at the top of this policy will be refreshed.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
NodeAtelierGrain Privacy Team
43 Bedford Street, Westminster, London
London, United Kingdom WC2E 9HA
Email address: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in the subject line and share as many details as possible about your request. We strive to reply to all privacy requests within seven business days.